A cifX PC card with red PCB lays in the foreground surrounded by network cables and interfaces. Out of focus in the background you can see three people in a discussion
empowering communication

    Support Engineer

    TypeLimitationDepartmentStartLocation
    Full timeNo limitationSupportAs of nowHattersheim
    Join our team!

    We’re in the business of connecting factories and plants around the globe. We’re the global market leader in industrial communication. With our high-tech solutions, we make technology more intelligent and push the limits of what is possible—both now and in the future.

    Our customers can rely on us for a full range of efficient networking solutions in best-in-class quality. With our products, our customers can enhance their performance and take on new challenges. We stay independent through our own research and development. With our corporate culture, we’re creating an exciting and secure working environment that you, too, can be a part of.

    If you’re a Support Engineer looking for an exciting and secure work opportunity, then you’re exactly who we’re looking for. Our Solution Center Team is looking for a new team member.

    We know that our teamwork is the key to success. Dedicated employees are at the heart of what we do. Join us in shaping the industry of the future!

    Learn more about us

    Your new challenges
    Your profile
    Your Hilscher
    Your application process

    You know and understand your customers.

    You’ll be the main point of contact for our customers. You’ll provide assistance in the selection of the appropriate netX chips or modules for their specific applications and projects, as well as support for installing them. You’ll conduct training courses and workshops to teach customers about new features and how to use them.

    You’re a consultant and a problem solver.

    With your expertise you’ll provide the necessary support for integrating the selected chips and modules. You’ll provide support from the conception phase to the design-in process. Everyone involved will be relying on your technical support and advice throughout the entire product lifecycle. You’ll be relied on to quickly identify errors or problems and to come up with the right solutions.

    You convey knowledge.

    With your skill set you’ll analyze the data provided by our customers. You’ll perform all the necessary tests in a professional manner. You’ll carefully collect and analyze our customers’ feedback on products and support cases. You’ll be in constant communication with product management and development teams. Based on your documentation of all work and findings we’ll be able to glean valuable knowledge. Through your active involvement you’ll contribute to the continuous development and improvement of our products.

    You’re always up to date.

    You’ll actively keep pace and stay up to date on all the current market trends and technological developments. With your knowledge of market trends and our customers’ requirements, you’ll provide important feedback for product development. Your insights will help ensure that the solutions we offer are always relevant and competitive.

    Formal qualifications

    You have a degree in engineering, computer science or a related field. If you also already have knowledge or certificates in the areas of project management and customer service, you have the ideal qualifications. You have a good technical understanding. You’re familiar with relevant technical fields such as microcontrollers, software development, electronics design and automation technology. You have the necessary technical understanding to integrate chips and electronic components for industrial communication into solutions for customers. You’re familiar with industry standards and compliance requirements. Whether in customer support and service, design-in or technical support, our customers can rely on your competent and professional support.

    Mindset

    You’re a team player and have excellent communication skills. You’re able to communicate complex technical ideas in an understandable way, even to people with different levels of technical understanding, whatever the situation calls for. You can work independently, are well-organized, and are process and solution-oriented. You can think analytically and pragmatically, and you’re able to apply both skills to good effect.

    Computer skills

    You’re familiar with MS Office and ERP applications (ideally MS D365 BC) and are experienced in working with database systems.

    Language skills

    You are able to communicate confidently and effectively, both written and spoken, in German and English.

    High technology industry

    With us, you will be given exciting tasks in a young, technically oriented company with plenty of room for your own creativity.

    Team spirit

    Work in a motivated team with experienced and helpful colleagues. Respectful and good cooperation among each other is our first priority! Hilscher is the market leader for industrial communication - with an extensive partner network and numerous experts for different topics. Get a foothold in our industry and help shape the production of tomorrow!

    Attractive working conditions

    We offer you a permanent employment contract with attractive conditions such as 30 days of holiday in one of the most promising industrial fields of our time. On top you will get a 13th salary as well as an extra payment in the form of an annual bonus. In addition, we see education as the key to your and our success, which is why further training is always possible and expressly encouraged - and we will support you!

    Work-Life balance

    Flexible working hours and home office ensure that we can reconcile our professional and private lives in the best possible way. The planning of vacations, for example, is always done in consultation with your team and colleagues.

    Advantage of location

    We are located in the Rhine-Main region, one of Germany's most vibrant business areas, with the financial metropolis Frankfurt and its airport right at our door step.

    Corporate benefits

    We offer you a subsidized lunch, employee discounts at various brands and stores, free parking and fruit at company expense at our office.

    Two Hilscher employees looking at a tablet

    Your application and everything about work at Hilscher: Julia Fessler is your personal contact.

    Phone: +49 (0) 6190 – 9907-0

    E-Mail: recruiting@hilscher.com

    At Hilscher, the application process includes a review of your complete application, an interview and a recruitment test. The job interview gives us the chance to get to know you personally. Of course, the meeting will also give you the opportunity to get to know us and the general basic conditions of working at Hilscher.

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    Rheinstrasse 15
    65795
    Hattersheim
    Hesse
    Germany
    Thanks to its multi-protocol capability, Hilscher products can be integrated into almost any industrial application—yours included!
    Career – Welcome to Hilscher

    Become part of the Hilscher team and help drive the network integration of machines around the globe. We're always looking for dedicated people who are interested in one of the most disruptive technologies of our time.

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