Support Engineer

You know and understand your customers.

You’ll be the main point of contact for our customers. You’ll provide assistance in the selection of the appropriate netX chips or modules for their specific applications and projects, as well as support for installing them. You’ll conduct training courses and workshops to teach customers about new features and how to use them.

You’re a consultant and a problem solver.

With your expertise you’ll provide the necessary support for integrating the selected chips and modules. You’ll provide support from the conception phase to the design-in process. Everyone involved will be relying on your technical support and advice throughout the entire product lifecycle. You’ll be relied on to quickly identify errors or problems and to come up with the right solutions.

You convey knowledge.

With your skill set you’ll analyze the data provided by our customers. You’ll perform all the necessary tests in a professional manner. You’ll carefully collect and analyze our customers’ feedback on products and support cases. You’ll be in constant communication with product management and development teams. Based on your documentation of all work and findings we’ll be able to glean valuable knowledge. Through your active involvement you’ll contribute to the continuous development and improvement of our products.

You’re always up to date.

You’ll actively keep pace and stay up to date on all the current market trends and technological developments. With your knowledge of market trends and our customers’ requirements, you’ll provide important feedback for product development. Your insights will help ensure that the solutions we offer are always relevant and competitive.