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Support

Welcome to the Hilscher Global Support Platform

Our central support platform enables customers and partners to collaborate closely, transparently, and efficiently with the Hilscher Support team. Here, you can submit support requests, track their progress, and manage all relevant information and communication in one place.

Your Benefits at a Glance

Everything in one place:

View all your support requests and check their current status at any time.

Faster processing:

Structured workflows and automated processes help us handle your requests efficiently.

Knowledge and collaboration:

Access our knowledge base and self-service resources or share support requests with colleagues in your company.

Using the Platform for the First Time?

Would you like to use our support platform for the first time and do not yet have a user account? The following instructions will guide you through the one-time registration process.

If you are already registered, you can sign in directly using your email address.

Register in Five Simple Steps
 

  1. Open the HSC support website by going to support.hilscher.com.
     
  2. Provide your email address and click Next
     
  3. You will then be asked to confirm that you wish to register, please click Register.
     
  4. Check your Email! Find an email from Atlassian to confirm your registration.
     
  5. Open the invitation link and provide your Full Name and your Password.

That’s it—welcome to the Hilscher Solution Center! You can now sign in and start using our support services.

Related links

Hattersheim, 1 October 2026 – Hilscher has introduced a new global support platform to make collaboration with customers and partners more connected, transparent, and efficient. The new platform brings support requests, communication, and relevant information together in one central place.

Two Hilscher employees in conversation.

我们为您解答疑问 — 您可以直接联系我们的专家。

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