Hilscher Launches New Global Support Platform

Hattersheim, 1 October 2026 – Hilscher has introduced a new global support platform to make collaboration with customers and partners more connected, transparent, and efficient. The new platform brings support requests, communication, and relevant information together in one central place. Customers and partners gain a clear overview of their requests and their current status. They also benefit from an easier way to manage and share support cases across their own organizations.
For Hilscher, the platform strengthens global collaboration within the support organization. Teams across regions and different Hilscher entities work with the same information and coordinate requests across locations and time zones. This supports Hilscher’s around-the-clock support approach and helps connect customers with the right expertise as efficiently as possible.

One Place for Transparent and Structured Support

Real-time transparency is a key benefit of the new platform. Customers stay informed about their requests and have continuous visibility into ongoing support cases. The integrated self-service environment also provides access to relevant support information in one place. Knowledge management and integration with other Hilscher tools create a more consistent support experience for customers, partners, and internal teams. At the same time, powerful automation supports faster handling of requests and helps structure communication throughout the support process.